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Call Quality Specialist
ConfidentialChennai, India9 days ago
Job description0.5-6 years of experience in BPO or customer service industry. Strong understanding of call auditing, monitoring, and calibration processes. Excellent communication skills with ability to provide constructive feedback effectively. Ability to work independently with minimal supervision while maintaining high levels of accuracy.
Job Title : Soft Skills Audit (Call Quality Audit)
Experience : 0.5 to 6 Years
Shift Time : Rotational Night Shift
Job Location : Chennai - Perungulathur
No Of Position : 10
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and regulations.
- Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
- Participate in call calibration sessions to align with team members&apos performance expectations.
- Collaborate with the team to resolve issues related to call quality.
Desired Candidate Profile
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Skills Required
Call Calibration
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Quality Specialist • Chennai, India