Senior Service Delivery Manager - Pharma,LifeSciences

Greetings from Themesoft!

We are looking for a Service Delivery Manager to oversee the managed services, operations, and support for Manufacturing (MES) and Quality (QMS) applications in a GxP-regulated environment.

Notice Period : Immediate to 10 days joiners

Good to Have : Manufacturing IT or Life Sciences

Role Overview :

Lead a shift-based team in Chennai delivering L2 / L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).

Drive Incident, Problem, Change, and Release Management per ITIL best practices.

Serve as the primary liaison for stakeholders and third-party vendors.

Ensure compliance with GxP regulations and internal SOPs.

Identify trends, root causes, and opportunities for continual service improvement.

Technical Requirements :

12–18 years of IT experience , with a strong background in service delivery / application support for GxP-regulated systems.

Experience in managing Pharmaceutical manufacturing applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs).

Prior team management experience in a global or shift-based model.

ITIL v4 certification preferred.

Manufacturing domain experience is a plus.

Apply Now or share your resume with mythili@themesoft.com for more information.

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