Zylu - Customer Success Manager

Description :

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and were looking for a proactive Customer Success Manager to help drive retention, satisfaction, and growth.

What will you do :

• Own onboarding, activation, and long-term success of salon partners
• Train new users on how to use the platform via calls, Zoom, and screen sharing
• Track adoption, usage metrics, and take proactive steps to prevent churn
• Build relationships with salon owners to identify upsell or referral opportunities
• Resolve queries by collaborating with product, support, and sales
• Create help docs, training videos, and FAQs as needed
• Share user feedback with the product team for continuous improvement
• Work closely with the founders to shape a customer-first culture
• You will cross-sell and upsell services
• Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings
• Meet CSAT KPIs
• Strong communication and interpersonal skills
• Ability to manage multiple tasks simultaneously and progress

What we offer :

(ref : iimjobs.com)