Urgent! Sales and Customer Service Manager

Job description

• About Crave by Leena

Crave by Leena is Bangalore's leading direct-to-consumer premium patisserie, offering 100% eggless, clean-ingredient cakes, desserts, and celebration treats. We pride ourselves on delivering exceptional customer experiences online through and via social media. With a high volume of inbound inquiries from marketing efforts, we are now expanding our sales and customer service team and looking for a hands-on leader to take full ownership of the sales & customer service performance, tools, and processes.

We are looking for a seasoned professional with a minimum of 5 years of experience managing contact center teams, preferably in the FMCG or food industry. You will be responsible for leading and growing a high-performing inside sales and customer service team across phone and chat. You will drive KPIs, implement process improvements, ensure customer delight, and take complete ownership of the team's output and quality.

Key Skills & Requirements

Ensure individual and team targets are achieved – daily, weekly, monthly.

Job Details

Location : Koramangala, Bangalore (On-site only)

Working Hours : 9 hours / day, 6 days / week

Salary : ₹55,000 base + ₹55,000 performance-based incentives per month

Role Type : Full-Time | Immediate Joiners Preferred

Industry

Employment Type

Full-time