Customer Success Associate

What will you do in this job

• Become a our client product expert so that you can teach our customers on the value and usage of each part of the our client product. You will also apply your domain (functional) expertise to discuss best practices with customers.
• Ensure that more customers are using our product often and deep
• Take care of our free trial customers during their initial engagement (first 60-90 days of signing up) and give them an awesome experience so that they get converted into paid customers.
• Control Churn, Retain our paid customers and ensure that they are continuously realizing the product value.
• Improve customer health score overall - NPS scores, 1st app experiences, customer testimonials etc.
• Learn from customers on a continuous basis and get feedback about the product and the CS experience
• Collaborate with Product management team to enhance the product
• Track and Maintain data in CRM and other internal tools / dashboards

What skills do you need

Skills Required

Crm, Product Management, Client Interaction, Ms Office, Problem Solving