Regional Training Manager (15h Left)

Job Title : Regional Training Manager (Operations)

Career Function : Operations

Job Family / Subfamily : Operations – Training & Capability Development

Career Stream / Career Level : Entry Management

Location : Bangalore, Karnataka

Reporting To : Head – Training (Operations)

Travel Required : 25% 50% 75%

About DHL Blue Dart Express India

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—Blue Dart is where you belong.

Position Overview

The Regional Training Manager (Operations) will deliver and implement training interventions across the region to strengthen adherence to SOPs, improve service quality, and reinforce safety and security standards. Reporting directly to the Regional Operations Head and functionally guided by the Head – Training (Operations), this role will be the bridge between regional operations and the national training framework, acting as an implementation engine with a continuous improvement mindset.

Job Purpose

To drive regional execution of operational training and awareness programs that directly impact service quality, SOP compliance, safety, and shipment security. Alongside training delivery, the role will actively contribute to continuous improvement by identifying gaps, suggesting enhancements, and supporting process optimization to make training more effective and impactful.

Key Roles & Responsibilities

Training Delivery

• Conduct classroom, floor-based, and digital training sessions for staff across hubs, branches, and last mile.
• Deliver refresher training on process adherence, shipment handling, and customer service.
• Partner with Safety & Security teams to conduct awareness sessions on road safety, shipment security, and loss prevention.

Capability Building

Assessment, Impact & Continuous Improvement

Collaboration

Qualifications & Experience

Education :

Experience :

Skills & Capabilities

Technical Skills :

Key Competencies :

Key Performance Indicators (KPIs)

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

Training Coverage

% of staff trained vs plan in region

SOP Adherence

Reduction in deviations linked to training

Training Effectiveness

Post-training scores; learner feedback

Service Quality Impact

Reduction in SQ defects and complaints

Safety & Security

% reduction in accidents, near-miss incidents, losses

Continuous Improvement

No. of improvement suggestions adopted; recurring issue closure rate

Why Join DHL Blue Dart?

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out :

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.

LIeBD