No longer accepting applications
Manager - Professional Services
BQE Softwaremount, India9 days ago
Job descriptionReview documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards. Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement. Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations. Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery. Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables. Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise. Support customers with strategic planning, providing insights on growth opportunities and process enhancements. Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback. Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model. Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals. Guide the adoption of new processes and technologies by supporting customers through implementation and change management. Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders. 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success. Minimum 5 years of people management experience. Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features). Strong client management and communication skills, including handling escalations. Background in software / IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery. Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues. Bachelor’s degree in computer science, Engineering, Information Systems, or related field. Background in software / IT services, particularly involving customization, integrations, or development-focused Certifications in Project Management or Consulting. Experience managing global clients and distributed teams across multiple time zones Exposure to change management and driving adoption of new processes. Demonstrated ability to link technical delivery to business value. Prior experience in professional services for SaaS / enterprise software firms. Strong presentation and stakeholder management skills for senior client interactions. Experience with reporting & analytics tools beyond SSRS / SQL / Excel (e.g., Power BI, Tableau).
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
- Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
- Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
- Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Team Leadership
Strategic Input & Collaboration
Project & Change Management
Must Have Skills
Preferred Skills
Create a job alert for this search
Service Manager • mount, India
Related jobs
Develop and execute service and spares strategies in line with company goals, and manage department budgets.Lead, mentor, and manage the service team, setting performance goals and facilitating tra...Show moreLast updated: 30+ days ago
We’re looking for a senior product leader to own and scale our Core Services & Platform function across remittance, FX, payments infrastructure, and internal operations.This is a mission-critic...Show moreLast updated: 8 days ago
%20-%20Origin%20Learning%20(A%20Division%20of%20ELB%20Learning))
- Promoted
Product Support Manager
Intellect Design Arena LtdChennai, Tamil Nadu, India Product Support Manager – AI Platform.Preferred candidate who can start early.Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering.With three decades o...Show moreLast updated: 9 days ago
- Promoted
Senior Manager - Client Solution
WEN-WOMEN ENTREPRENEUR NETWORKChennai, India Senior Manager Client Solutions, you'll drive business growth by acquiring new clients, nurturing strategic relationships, and positioning tech-enabled offerings as the fastest, most integrate...Show moreLast updated: 13 days ago
- Promoted
Sales Service Manager
Ezone Security Solutions Pvt. Ltd.Chennai, Tamil Nadu, India ZONE, one of the Best Leading Security Solutions Companies in India,.Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs....Show moreLast updated: 16 days ago
- Promoted
Product Manager - Healthcare
JobsFlixChennai, Tamil Nadu, India Define and drive the product roadmap in collaboration with leadership.Partner with product leaders to map out features and capabilities aligned with business goals.
Translate strategic objectives in...Show moreLast updated: 6 days ago
- Promoted
service manager -wealth WRB
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 3 days ago
- Promoted
Manager - Securities Services Operations
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 2 days ago
National Service Head
Saaki Argus & Averil ConsultingChennai, Tamil Nadu, IndiaQuick Apply
- Promoted
Service Sales Manager
ABBChennai, Tamil Nadu, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 3 days ago
- Promoted
Senior Manager - B2B Partnerships
NxtWaveChennai, Tamil Nadu, India We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships.The ideal candidate will have a strong background in business development within the EdTech or startup ecos...Show moreLast updated: 30+ days ago
Lead Product Manager, Core Services & Platform
YouTripChennai, TN, INQuick Apply
- Promoted
Athenahealth - Product Manager
athenaHealth Technology Private Limited.Chennai Description : Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all...Show moreLast updated: 17 days ago
- Promoted
Athenahealth Technology - Manager - Product Management
athenaHealth Technology Private Limited.Chennai,Tamil Nadu, India Description : Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all athenahealth is a progressive & innovative U....Show moreLast updated: 17 days ago
- Promoted
360 ONE - Service Relationship Manager
360 ONE AssetChennai, India Description : Job Description : Service Relationship Manager Role Overview : The Servi...Show moreLast updated: 17 days ago
- Promoted
Senior Manager for Business Process Optimization
University of the Peoplemount, India University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 9 days ago
- Promoted
Managed Services Specialist
L&T-CloudfinitiChennai, Tamil Nadu, India Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public / private / hybrid), Security, and Network domains.
This role focuses on understanding customer re...Show moreLast updated: 26 days ago
- Promoted
SMO – Service Asset and Configuration Manager
Tata Consultancy ServicesChennai, Tamil Nadu, India Role - SMO – Service Asset and Configuration Manager.Hands On in ServiceNow Asset and Configuration Management Module.Knowledge and experience of Service Management / Operation process and its enviro...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager, Fund Services
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 2 days ago
- Promoted
Revenue Operations Manager
(Deactivated) - Origin Learning (A Division of ELB Learning)Chennai, Tamil Nadu, India ELB Learning is an award-winning eLearning and learning technology company that designs and deploys result-driven digital learning solutions.
ELB Learning is a one-stop shop for creating and deliver...Show moreLast updated: 15 days ago