Principal Service Engineer - Intune

Organization Background :

The Service Integration Reporting and Analytics team supports reporting needs for the Virtual Application Delivery and Electronic Health Record teams – teams which enable our caregivers, patients, physicians, and Community Technology partners to achieve our mission.

What will you be responsible for?

Define and maintain the architecture for digital workplace solutions, ensuring alignment with organizational strategy, enterprise architecture standards, and user experience principles.

Partner with cross-functional teams, including Service Integration, Infrastructure, Cybersecurity, and Data & Analytics, to design scalable and secure workplace technology solutions.

Evaluate new and emerging technologies to drive innovation in productivity, collaboration, and automation tools (e.g., Microsoft 365, Teams, Viva, Power Platform).

Lead architectural governance processes for digital workplace projects, ensuring consistency, compliance, and technical feasibility.

Create solution design documents, architecture diagrams, and roadmaps for current and future state environments.

Provide expert-level guidance and mentoring to engineering teams implementing workplace technologies.

Review solution implementation and delivery quality, ensuring adherence to best practices and organizational standards.

Translate business and caregiver experience requirements into actionable, technically sound designs.

What would your day look like?

Solution Architecture & Design

Assess business challenges and translate them into technical architecture using cloud-based and on-premises tools (e.g., Microsoft 365, Azure AD, SharePoint Online, Power Platform).

Define integration patterns for various tools and platforms (e.g., API, data syncs, automation flows) within the digital workplace.

Collaborate with security and compliance teams to ensure architectural decisions meet regulatory and policy requirements.

Design user-centric solutions focusing on simplicity, accessibility, and measurable value.

Technology Leadership

Evaluate and pilot modern digital workplace solutions (e.g., Copilot for Microsoft 365, AI assistants, employee experience platforms).

Lead or contribute to Proof of Concepts (PoCs) to validate proposed solutions.

Act as a subject matter expert for modern workplace architecture in enterprise-level discussions.

Governance & Standards

Establish architectural patterns and reusable components to accelerate solution development

Create documentation standards, design templates, and architectural principles.

Review and approve technical documentation and diagrams submitted by engineering or support teams.

Collaboration & Agile Delivery

Engage with product owners and stakeholders to understand evolving digital workplace needs.

Participate in Agile ceremonies (stand-ups, sprint planning, reviews) to align architecture efforts with delivery teams.

Use Azure DevOps or similar tools to manage and track architecture work items and epics.

Support the development of epics, features, and user stories from an architectural perspective.

Who are we looking for?

Proven architecture and solution design experience in Microsoft 365 ecosystems , including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Intune, and Viva Suite.

Strong understanding of identity and access management (e.g., Azure Active Directory), including conditional access, authentication protocols, and role based access control

Solution Design :

Ability to analyze business needs and translate them into scalable, reusable, and secure technical solutions

Expertise in selecting and recommending tools or services to meet business and technical requirements

Security & Compliance Awareness :

Understanding of modern workplace security s

Stakeholder Management :

Ability to work across business, technical, security, and support teams

Translate technical decisions and roadmaps into business impact / value

Mentorship & Guidance :

Lead technical reviews and guide engineers and analysts toward best practices

Create reference architectures, templates, and reusable patterns

Agile Delivery :

Experience working in Agile / Scrum teams

Use of Azure DevOps or similar tools to manage architectural work, epics, and user stories

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience