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Principal Engineer - Service Now

GrowthAXLHyderabad, Telangana, IN

30+ days ago

Job description

Principal Engineer – Service Now – Now Assist AI Agents

Job Description

Role :
Principal Engineer for ServiceNow focusing on Now Assist AI Agents
Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare

Design, develop, and own AI agent platform components, including prompt

engineering, integrations, and workflows

Act as a technical and functional consultant for ServiceNow implementations

utilizing AI and the Now Assist platform

Provide architectural guidance, deep product knowledge, and best practices

Translate customer needs into scalable solutions and manage customer

engagement, including scope and risk management

Enable and mentor team members on ServiceNow domains

Requirements :

Extensive experience in Professional Services, ideally with a software OEM

background

Strong understanding of AI integration into workflows, decision-making, and

automation

Experience with agentic / autonomous systems, vector search, human-AI interaction

Proven experience with large-scale, distributed systems and relevant technologies

(Kubernetes, Kafka, Flink, Spark)

Programming expertise, especially in Java, JavaScript / TypeScript

Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications

(TOGAF desirable)

Hands-on with LLMs, prompt engineering, and applying AI to solve real-world

problems

6+ years in software engineering, with a focus on product design and user

experience

Strong stakeholder management, communication skills, and ability to handle

complex customer needs

Architectural and systems design skills, capable of working with changing priorities

Skills :

Technical : ServiceNow platform, AI / ML, large-scale systems, web frameworks,

Java, Kubernetes, data streaming tech

Consulting / Communication : Customer engagement, solution presentation,

translating technical concepts to business stakeholders

Design & Visualization : Creating wireframes, workflows, conceptual documents

Soft skills : Ownership, execution, collaboration, agility in evolving environments

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Principal Engineer • Hyderabad, Telangana, IN

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