Onboarding Specialist

About PaySprint

PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.

Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners.

With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock support and smooth digital onboarding, PaySprint ensures a reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website : paysprint.In

Job Details

Position : Onboarding Specialist / Manager

Location : New Delhi

Type : Full-time Work

Mode : Work from office

Experience Level : 1-3 years

Role Overview

We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey — from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth.

Roles and Responsibilities

• Conduct onboarding kickoff calls with customers to initiate the implementation process.
• Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives.
• Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents.
• Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution.
• Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery.
• Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution.
• Provide regular project status updates and progress reports to stakeholders.
• Conduct comprehensive product training sessions for customer teams to ensure effective adoption.
• Share best practices and act as the first point of contact for onboarding-related product queries.
• Oversee service activation and successful go-live of customer accounts.
• Facilitate seamless handover from onboarding to customer success or account management teams.
• Track and improve the customer onboarding experience to drive satisfaction and loyalty.
• Own and monitor the NPS (Net Promoter Score) for onboarding journeys, implementing improvements where needed.
• Identify and execute process enhancement initiatives for a better customer onboarding experience.

Key Skills & Competencies

Qualifications and Experience

Why Work With PaySprint?