SaaS Onboarding Specialist (US-shift)

Job Summary :

We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention. The ideal candidate should possess excellent communication and convincing skills, be highly organized, and have a strong orientation toward product knowledge and documentation.

Responsibilities :

• Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
• Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
• Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
• Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
• Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
• Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
• Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
• Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.

Qualifications :

Why Adit

► We trust our people and offer completely remote opportunities.

► Flexible work schedules for better work-life balance.

► Group of 550+ Agile, Smart, and Dynamic IT Professionals.

► Supportive and collaborative work environment.

► 5 days working company (Monday - Friday). All weekends are Off!

► Great working and learning environment

► Company Sponsored Medical Insurance!

Skills Required

productivity tools, crm software