MS CRM BA

Title : Business Analyst - MS CRMExperience : 7 - 12 yearsOffshore Location : Any TechM (Bangalore / Chennai / Hyderabad / Pune)- For Initial day till Visa Processing time.Domain : Banking onlyJob Location : DubaiNotice Period : Immediate JoinerJob Description : Business Analysis : Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.Requirements Gathering : Lead structured workshops and interviews to capture and validatebusiness and functional requirements.Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate.Deep experience on CE / CRM projects which amounts to approx. 75% of overall project scopeStrong understanding of regulatory processes, financial systems, and reporting requirements.Solution Design : Collaborate with technical teams and vendors to shape solutions usingDynamics 365 CE & F&O modules and Power Platform tools like (Power Apps, PowerAutomate, Power BI) and DataverseExpertise in configuration of Dynamics modules, workflows, forms, and integrations.Skilled in Fit / Gap analysis, stakeholder facilitation, and user training.Documentation : Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows.Gap Analysis : Identify process or system gaps and recommend optimized solutions andconfigurations.Delivery Oversight : Support configuration, testing (including UAT), training, and changemanagement across the project lifecycle.