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Zensciences - Digital Account Director

Zensciences - Digital Account Director

Zensciences Business Solutions LLPBangalore, India
11 hours ago
Job description

The Digital Account Director is responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit.

  • The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a culture of responsibility and solving Critical and quick thinking, effective + prompt communication, and the ability to find solutions that align with both the client's and agency's goals.
  • Address challenges and issues that arise during the course of work.
  • Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth delivery.

Relationship Build and maintain strong relationships with clients.

  • Understand their business deeply, objectives, and challenges.
  • Be the main point of escalation between the agency and the client.
  • Stay abreast of industry trends, market conditions, and opportunities.
  • Provide clients with strategic insights, suggestions, competitve data and innovative solutions to help them achieve an advantage.
  • Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationships.
  • Delivery and Operation To ensure quality output and suggest the right solutions to customers.

  • Ensure 100% utilization of resources therefore driving efficiency.
  • 100% adherence to the quality standards.
  • Lower rework and wasted effort.
  • Plan workloads and work schedules.
  • Commitment to delivery timelines.
  • Business Performance :

  • The Digital Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments.
  • This includes
  • Tracking team performance.
  • Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues / roadblocks.
  • Driving value with quality of work and fulfilment of revenue and margin goals.
  • Highlighting roadblocks / issues with executives in a regular and structured manner.
  • Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.
  • Team Be empathetic.

  • Lead and manage the entire team within the business unit.
  • Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently.
  • Ensure good cross-functional collaboration.
  • Reward and recognize efforts of team members and plan for making work fun and not another job.
  • (ref : iimjobs.com)

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    Account Director • Bangalore, India

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