Senior Group Manager Operations REF85526FInsurance

Delivery Excellence : Understand and follow all operational and procedural related activities and tasks in order to deliver as per SLAs Analytical Thinking & Problem Solving : Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies. Process Knowledge : Understanding of the business process and the ability to identify process gaps. Business Reporting Source interpret reporting diagnostics to better drive and enhance the business performance and outcomes to ensure business objectives / targets are achieved. Ensure actions are in place to address anomalies. Capacity management and resource planning To ensure that 100% billable staff is always available for production. Business Relationships Establish and cultivate a strong business relationship with Partners to collaborate make decisions and produce outcomes. Communication Review and deliver effectively with the support functions and Partners on any key messages business updates and Team Time agenda items. Support function management Working closely with Training Quality Risk Transformation WFM HRBPs facilities IT to ensure effective operations Leading and Engaging People : The ability to work effectively in a diverse multi-cultural environment upwards with reports and collaboratively across work stream to engage and lead people and teams to deliver results. Reward & Recognition Celebrate and encourage Reward and Recognition of team members and peers for outstanding work KPIs and other achievements. Performance / Development Review of individual and teams performance with Managers discuss individual development plan including progress to and setting of goals. Client interaction - Excellent Client Management aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up. Safety and Wellbeing Work closely with WNS Leadership and Partners to ensure alignment of work processing practices that drive effective governance and control to ensure mitigation against risks (commercial / brand / reputation / people).

Qualifications : Graduate

Remote Work : No

Employment Type : Full-time

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Experience : years

Vacancy : 1