Application Support Lead - Java

Java Application Support Lead

Years of Experience : 6- 10 Years experience.

Notice Period : Immediate 30 Days.

Job Description :

We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications.

The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix / Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities :

• Act as the support lead for application support activities.
• Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL / SQL, and Unix environments.
• Act as the point of escalation for priority incidents and drive root cause analysis.
• Provide L2 / L3 support for a complex, Java-based global application.
• Lead investigation and resolution of production issues.
• Support deployment and release activities for upcoming versions.
• Collaborate with the onshore team and guide offshore support engineers.
• Ensure timely and quality resolution of incidents within SLA.
• Maintain and update operational documentation, support runbooks, and issue logs.
• Prepare and deliver weekly / monthly operational reports in PowerPoint (ticket trends, open / closed status, incident types, etc.

Requirements :

(ref : hirist.tech)