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Application Support Engineer
ConfidentialIndia, Cochin / Kochi / Ernakulam6 days ago
Job descriptionProvide L1 / L2 application support for banking and fintech applications. Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed. Perform incident analysis , root cause identification, and resolution tracking. Coordinate with internal teams to ensure timely resolution of issues. Document issues, troubleshooting steps, and solutions in the knowledge base. Monitor application logs and system alerts to proactively identify potential issues. Support regular deployments, patch releases, and production validations. Communicate effectively with business users, technical teams, and stakeholders. 1–3 years of experience in application support , preferably in fintech, banking, or financial services . Strong communication skills – both written and verbal. Good analytical and problem-solving skills . Ability to manage and prioritize multiple support tickets under time constraints. Understanding of incident and ticketing tools (e.g., Jira, ServiceNow). Familiarity with SQL and basic database query writing for issue analysis. Exposure to ITIL practices or service management workflows. Experience or basic knowledge of .NET technologies . Familiarity with payment systems , banking protocols, or integration interfaces. Experience working in an Agile or DevOps environment. Understanding of cloud-based applications and monitoring tools. .Net Technologies, Incident Analysis, Devops, Ticketing Tools, Payment Systems, Agile, Application Support, Sql
Unity Infotech is currently hiring for the following roles within its Banking & FinTech practices :
- Associate Software Engineer (Application Support)
Work Location : Kochi, Kerala
Job Overview
We are looking for a motivated and detail-oriented Application Support Engineer to join our application support team. The ideal candidate should have prior experience in FinTech or Banking , strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.
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Application Support Engineer • India, Cochin / Kochi / Ernakulam
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