Senior Analyst - Quality

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities

• Conduct Quality Control (QC) audits of underwriter files, ensuring alignment with product guidelines and internal standards.
• Provide real-time feedback to underwriters on audit findings to support continuous improvement.
• Organize and conduct weekly review sessions with underwriters to share overall QC results, trends, and areas of opportunity.
• Perform QC checks on a minimum of 5% of the overall underwriting production volume.
• Maintain a quality target of 97% accuracy in all QC evaluations.
• Document and track findings and support leadership with actionable insights and recommendations.
• Collaborate with the training and underwriting teams to drive process improvements and close quality gaps.
• Stay updated on all underwriting product requirements and ensure audits reflect current policies.
• Participate in calibration sessions and contribute to refining quality standards.

Required Qualifications And Skills

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

Skills Required

Excel