PcsInfinity - Business Analyst

PCSInfinityNoida, India

30+ days ago

Job description

We are hiring : Business Analyst

Organization : PcsInfinity Pvt Ltd (Asset Infinity, Infizo)
Work Location : Noida
Experience Range : 3-5 Year
Joining Timeline : Immediate to 15 Days
Open Roles : 1
Band : L1 / L2

Ready to Master the role. Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizothe star product of PcsInfinity Pvt. Ltd.is not just a top-tier cloud-based asset management solution used by businesses around the globe it's also your gateway to a fast-paced, fulfilling career in tech! Were on the hunt for curious, enthusiastic, and driven freshers to join our Customer Success Teamwhere no two days are the same.

Customer Success :

What You'll Be Rocking :

Drive onboarding of new customers by collecting data and configuring the software.

Address customer questions and resolve issues to ensure smooth product usage.

Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.

Business Analysis :

Collaborate with cross functional teams and clients to gather, document, and prioritize business requirements.

Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.

Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.

Product Enablement & Configuration :

Configure the product during onboarding to match client requirements.

Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.

Youll Thrive If You Have :

Minimum 3 years of experience as business analyst in a product based company.

Preferably Management Degree(MBA / PGDM) or any related field.

Proficiency in MS Excel and other Microsoft Office tools.

Comfortable in working as per the customer time zone to cater any urgencies.

Strong communication and interpersonal skillsable to build meaningful relationships with clients and colleagues.

Detail-oriented mindset with good analytical and problem-solving abilities.

Whats In It For You :

Work with a fast-growing SaaS product impacting businesses globally.

Learn end-to-end SaaS customer lifecycle management.

Be part of a young, energetic, and collaborative team environment.

Apply Now Be Part of Our Customer Success Story!

(ref : iimjobs.com)

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Analyst • Noida, India

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