Content Specialist - Benchmarks

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

The Benchmark Client Support team responds to client questions about benchmark content used across performance, risk management, compliance, research, and client reporting workflows. Our team is dedicated to innovation and to providing best-in-class support for our continually growing user base. We focus on third party index datasets sourced from over a hundred index providers including Bloomberg, S&P Dow Jones, FTSE Russell, MSCI, IHS Markit, NASDAQ, Euronext, and many others.

On a daily basis, we work with FactSet's Sales and Consulting teams to support client requests and work closely with our Content Collection and Content Integration Engineering counterparts to support new content and develop new ways of surfacing data - all with a focus on usability and discoverability.

The Content Specialist will be providing effective and polite support to customers in relation to our products through a ticketing system. This includes active focus on enquiry resolution, a positive client centric demeanor and ensuring that all the vital action is taken to resolve a customer's enquiry.

Content Analyst is responsible for support and operations areas of development including such tasks as troubleshooting, administration, QA testing, and documentation. They will assist in the preparation of product specifications for enhancements and new products.

What You'll Do

• Develops an understanding of clients' needs and workflows for specific product / content area.
• Contributes to remediating topics around index methodology including documenting findings and providing background analysis, troubleshooting, and testing.
• Correspond with 3rd party data suppliers to query data integrity issues.
• Contributes to ad-hoc projects.
• Effectively communicates data integrity fixes with appropriate content and engineering team and follows through until resolution.
• Call out problems affecting several customers or influencing the timely resolution of one customer's enquiry.
• Recognize and raise recurring problems, inferior processes, or outdated procedures.

What We're Looking For

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means :

Learn more about our benefits here .

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications

Company Overview :

FactSet ( NYSE : FDS | NASDAQ : FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn .

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.