Customer Support Executive | Email & Chat | Gaming Process

Requirements : -

• An obligation to deliver exceptional customer service
• Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
• Ability to learn new skills and quickly absorb and interpret new information, products, and
• features from the perspective of the customer
• Actively listen to the customer, and show empathy and patience
• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure policies and procedures are followed on all calls
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new process and procedures
• Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
• Attend Team Meetings / additional training sessions as scheduled
• Performs other duties as assigned.

Educational / Work Experience and Requirements : -

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• Must have at least six months customer service experience or equivalent

Benefits : -

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Skills Required

Written Communication, Blended Process