Customer Support Executive

At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Customer Sales & Support Associate to manage all our sales & support conversation across various platforms including social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.ResponsibilitiesRespond to all incoming enquiries on Social Media and other chat based business platforms such as WhatsappRespond to all incoming voice based sales & support enquiriesHave a sales mindset- approach each customer conversation with the intent to closeEnsure all customer support and service requests are addressed in a timely mannerRespond via email for all customer exchange & return requestsQualificationsMinimum of 1-2 years relevant experienceSelf motivated and an inclination to work independentlyPrior experience in customer support / chat supportFluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)Bachelors DegreeRemunerationAs per Industry standards.