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IT IS_EUCS_TOOLS_SCOM

IT IS_EUCS_TOOLS_SCOM

ConfidentialMumbai
30+ days ago
Job description
  • Key Responsibilities :
  • SCOM Configuration and Management :
  • Configure and maintain SCOM monitoring for EUC devices , including workstations, laptops, and other endpoint devices.
  • Design, configure, and implement monitoring solutions for critical EUC services and components.
  • Implement SCOM management packs and ensure proper integration with EUC-related tools and applications.
  • Manage SCOM dashboards and alerts to ensure timely detection of performance issues or failures within the EUC environment.
  • End-User Computing (EUC) Tool Integration :
  • Integrate SCOM with other EUC management tools for centralized monitoring and management, including SCCM , Intune , Workspace ONE , etc.
  • Provide technical expertise for integrating EUC tools with SCOM to ensure seamless data flow and performance visibility across platforms.
  • Monitor and report on end-user device health , software deployments, and compliance statuses.
  • Monitoring and Incident Management :
  • Proactively monitor the EUC environment using SCOM and related tools to identify, report, and resolve performance issues and incidents.
  • Set up and manage alert thresholds , ensuring that system events are logged and escalated to the appropriate teams.
  • Provide incident management support, including troubleshooting, diagnosing, and resolving issues related to SCOM alerts , device performance , and EUC tools .
  • Automation and Reporting :
  • Automate monitoring tasks and report generation to ensure accurate and timely visibility into the health and status of EUC infrastructure and devices.
  • Create and deliver customized reports and dashboards based on business requirements, ensuring comprehensive monitoring and visibility into EUC operations.
  • Develop and maintain automated workflows for issue resolution and device remediation using SCOM and other EUC tools.
  • Capacity Planning and Optimization :
  • Assist with the capacity planning for EUC infrastructure (hardware and software) to ensure optimal performance and resource allocation.
  • Monitor device usage patterns and trends to predict potential issues and recommend improvements in the EUC setup.
  • Perform regular health checks and tune the SCOM environment to ensure the optimal performance of monitoring processes.
  • Collaboration and Support :
  • Work closely with the EUC management team , networking , security , and application teams to ensure optimal configuration and performance of EUC systems.
  • Provide technical support for end-user devices, ensuring that all systems are operating according to organizational standards.
  • Ensure that patching , updates , and upgrades for SCOM and related EUC systems are implemented according to industry best practices and security guidelines.
  • Documentation and Knowledge Sharing :
  • Develop and maintain up-to-date documentation for SCOM configurations , monitoring setups, and troubleshooting procedures.
  • Document and maintain best practices for managing and optimizing EUC devices using SCOM.
  • Share knowledge and provide training for team members and other stakeholders related to SCOM and EUC management tools .
  • Security and Compliance :
  • Ensure compliance with security policies , industry standards, and regulatory requirements in the monitoring and management of EUC environments .
  • Ensure that monitoring practices are in alignment with the company's data protection and privacy guidelines.
  • Continuous Improvement :
  • Stay updated on the latest developments in EUC monitoring tools , SCOM enhancements , and best practices in the industry.
  • Actively contribute to the continuous improvement of monitoring processes , EUC environments , and related systems.
  • Suggest and implement optimizations to improve the overall efficiency and effectiveness of SCOM and other EUC management solutions.
  • Required Qualifications :
  • Bachelor's degree in Computer Science , Information Technology , or a related field.
  • 2-4 years of hands-on experience working with SCOM (System Center Operations Manager) and EUC management tools .
  • Strong knowledge of EUC devices and infrastructure , including laptops, desktops, mobile devices, and virtual environments.
  • Experience with SCOM management packs , alert management , and custom monitoring .
  • Knowledge of Active Directory , Windows OS (Windows 10, Server), and networking concepts in the context of EUC environments .
  • Familiarity with SCCM , Intune , and other endpoint management tools.
  • Strong skills in PowerShell scripting and automation .
  • Knowledge of cloud-based EUC solutions (e.g., Microsoft 365 , Citrix , Workspace ONE ) is a plus.

    • Skills Required

    Sccm, Citrix, Intune

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