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Post Sales Manager - IT

Hack2skillNoida, India

17 days ago

Job description

Role Overview :

We are seeking an experienced and customer-centric Post-Sales Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clients, ensuring customer success, retention, and growth.

What Youll Do :

As a full-time Post Sales Manager, you will :

Lead client onboarding and ensure smooth handover from the sales team.
Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
Act as the primary point of contact for clients post-contract signing.
Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
Track client health, proactively address issues, and resolve escalations quickly.
Develop and present account review reports, success metrics, and ROI to clients.
Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.
Identify patterns in client needs and provide feedback to improve Hack2skills offerings.

You Should Have :

Bachelors / Masters degree in Business, Marketing, or related field.

Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT / SaaS / Services sector.

Proven track record of managing enterprise clients and delivering projects successfully.

Strong communication, relationship-building, and stakeholder management skills.

Ability to handle multiple accounts / projects simultaneously.

Proficiency in CRM tools and reporting.

Analytical mindset with the ability to measure client success and ROI.

Problem-solving skills and a customer-first attitude.

(ref : iimjobs.com)

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Sales Manager It • Noida, India