PlatinumRx - Team Lead - Sales

We are seeking a dynamic and result-driven Sales Team Leader to manage and guide a team of Sales Executives in a fast-paced BPO environment. The ideal candidate will be responsible for meeting sales targets, improving team performance, ensuring adherence to quality standards, and fostering a culture of accountability and success.

Key Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly and monthly sales targets.

• Monitor team performance and provide regular coaching, feedback, and training to drive improvements.
• Ensure all sales interactions (calls, chats, or emails) meet the quality standards set by the organization.
• Track and analyze key performance metrics (KPIs) and prepare performance reports for management.
• Ensure timely lead allocation, proper follow-up, and accurate CRM updates by team members.
• Handle escalated customer issues and provide resolutions where required.
• Collaborate with QA, Training, and Support teams to maintain high service and sales standards.
• Conduct regular team meetings, performance reviews, and one-on-one sessions.
• Motivate team through engagement initiatives, recognition programs, and performance incentives.
• Ensure team compliance with all company policies, regulatory guidelines, and process protocols.

Required Skills And Post Graduate

KPIs / Performance Team Sales Conversion Rate

Preferred Experience In Outbound Telesales Or Upselling Campaigns.

(ref : iimjobs.com)

Skills Required

CRM Tools, Excel