SalesDuo - Head - Account Management - Growth & Strategy

About the Role :

We are looking for a dynamic and strategic Head -Account Manager to lead our account management and customer success function. The ideal candidate will bring proven expertise in client relationship management, team leadership, and driving business growth. This role requires a strong balance of strategic thinking, hands-on execution, and people management skills to ensure client satisfaction and retention at scale.

Key Strategic Growth & Drive revenue growth through upselling, cross-selling, and expanding client portfolios.

• Own client retention and churn reduction strategies.
• Collaborate with sales and marketing teams to identify new opportunities.

2. Cross-functional Work closely with product, operations, and marketing to align on client needs and business priorities.

3. Operational Standardize account management processes and ensure adoption of best practices.

4. Client Relationship Management :

5. Leadership & People Lead, mentor, and inspire a team of Account Managers and Customer Success professionals.

Key Skills & 7+ years of progressive experience in Account Management / Customer Success, with at least 2+ years in a leadership role.

More Details :

(ref : iimjobs.com)