CogentHubCX.AI - Head - Presales - BPO / Call Center / ITeS

Job Title : Head - Pre-Sales - BPO / Call Center / ITeS

Department : Sales & Solutions

Reporting to : CCO

Job Summary :

We are seeking an experienced and results-driven Pre-Sales Head to join our BPO / Call Center / ITeS team. This role will work with sales and delivery, to develop business solutions and clients to understand requirements and drive the proposal process. The ideal candidate will have a deep understanding of BPO operations, Bid Management, Pre-Sales, process transformation and customer experience domains.

Key Responsibilities :

• Sales Support : Collaborate with the sales team to understand client needs and present tailored AI & Tech solutions.
• Solution Design : Develop customized solutions by coordinating with delivery, operations, and technology teams.
• Proposal & RFP / RFI Management : Lead the creation of high-quality proposals, case studies, presentations, and RFP / RFI responses.
• Client Interaction : Participate in client meetings and presentations, articulating value propositions clearly and confidently.
• Costing & Pricing : Work with finance and operations to define costing models and support commercial pricing strategies.
• Market Intelligence : Stay updated on industry trends, competitor solutions, and technology advancements in BPO / ITeS.
• Collaboration : Coordinate across multiple departments to gather inputs, validate solutions, and ensure proposal feasibility.
• Transition Support : Support the handover of closed deals to operations / delivery teams ensuring proper knowledge transfer.

Required Skills & Qualifications :

Preferred Qualifications :

(ref : iimjobs.com)