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Team Lead – International Visa Sales (B2C Department)
ConfidentialPune, India20 days ago
Job descriptionDrive international visa sales through calls, emails, and digital platforms. Assist team members with closing complex or high-value deals. Identify opportunities for upselling (insurance, holiday packages, etc.). Consistently meet or exceed sales targets. Oversee smooth handling of visa applications and documentation. Resolve escalations efficiently while maintaining customer satisfaction. Build long-term customer relationships and encourage repeat business. Track performance metrics and report results to management. Analyze market trends, competitor activities, and customer feedback. Work with internal teams to improve efficiency and compliance. Bachelor's degree in Business, Sales, Travel & Tourism, or related field. 4–7 years of experience in B2C international visa sales. 1–2 years in a team lead or supervisory position. Strong knowledge of international tourist visa processes. Proficiency in MS Office, CRM tools, and sales tracking systems. Excellent communication, negotiation, and leadership skills. Experience in the travel and tourism industry (B2C sales). Strong problem-solving and decision-making abilities. Ability to drive performance and team accountability.
Location : Balewadi, Pune
Female Candidates Only
Experience Required : 4–7 Years in B2C Visa Sales (Minimum 1–2 Years in a Leadership Role)
We are looking for a dynamic and results-driven Team Lead – International Visa Sales (B2C) to manage and grow our visa sales operations. The ideal candidate will lead a team of consultants, ensure sales targets are met, and uphold excellent customer service standards.
Key Responsibilities
Team Management & Leadership
- Lead, mentor, and motivate a team of visa sales consultants.
- Conduct regular coaching and training sessions.
- Monitor sales activities, performance, and conversions.
- Manage team scheduling, attendance, and adherence to SOPs.
Sales & Revenue Generation
Customer Service Excellence
Reporting & Optimization
Key Requirements
Preferred Skills
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Skills Required
CRM Tools, Ms Office
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Sales Team Lead • Pune, India
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