Responsibilities
- Manage day-to-day technical support activity and handle client communication
- Plan and resolve issues in a prioritized order
- Act as a primary point of contact for tickets till resolution
- Document issue resolution approach, unit test plan, and the test results.
- Prepare FDD, TE040, and Training Manuals on new development activities.
- Work with Technical team in
Required Skills
Experience in Oracle Applications R11i and R12 implementation and support project7+ years of experience in Oracle AppsMust have at least 1 implementation experience in Oracle EBS Finance, with minimum 2 projects experience in Support.Must have experience in Order to Cash (O2C) and Procure to Pay (P2P) cyclesExperience in the various phases of the project implementation lifecycle and knowledge of implementation methodology.Experience in Oracle Fusion applications will be a plusShould have excellent communication and analytical skills in understanding and troubleshooting the business needs.Strong solution skills is a must and excellent communication and presentation skills are requiredSkills Required
Oracle Fusion applications, Oracle EBS Finance, Oracle Applications R11i