ServiceNow Presales Solution Architect

Technology / Tool Sets :

ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)

Skill Profile :

Strong client facing skills

Strong communication skills and experienced in communication at executive level

Strong Process Analysis / Requirement gathering skills

Fluent English

Experience in architecting and Solution consulting

Experience in ServiceNow solution design and transformation roadmap

Ideally, Consulting experience and / or certification as Technology Architect

Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.

Technology Architect certification preferred

IT Operations experiences

ITIL Foundation is preferred

Coordination, negotiation, and persuasion skills

Ability to work with all levels of client and internal resources

Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

Roles and Responsibilities :

Manage and coordinate involved technology teams in on- and offshore locations across multiple regions

Develop technical solution design and create corresponding cost estimates

Present and discuss solutions with client executives

Present technology solution to internal executive approvers

Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers

Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design

Act as customers’ key contact on the proposed technology solution

Responsible for creating SOW for the proposed solution

Responsible for transitioning the solution to the Build team for implementation upon contract signature

Assist the sales team in the qualification of customer needs

Participation across the sales lifecycle on acquiring strategic customers

Provide mentoring and training to peers, colleagues and partners

Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.

Generation of product demo scripts and scenarios and maintaining demonstration environment(s)

Responding to Request for Information / Proposal documents

Staying current on product developments / releases to a level required for demo and POC / POV

Staying current on competitive analyses and understanding differentiators between the company and its competitors

Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.

Act as the subject matter expert at Executive briefings / marketing events