Analyst, Quality Assurance

Job Description

Job Description

This is not a manual or automation testing QA profile. Please read through the job description and apply.

• Perform quality assurance call and / or process reviews for all departments in Altisource
• Conduct 'Process Refresher' and 'New Hire' trainings with the employees
• Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards.
• Identify training needs based on process review findings and collaborate with management to address skill gaps.
• Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments.
• Analyze findings from process reviews and develop reports to highlight trends / opportunities for improvement.
• Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.
• Make recommendations to help reduce process variation and eliminate errors.
• Track Business Unit responses for all findings identified from the process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.

Qualifications

Qualifications

Additional Information

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