Customer Support AssociateConfidential • Surat, India
Customer Support Associate
Confidential • Surat, India
23 days ago
Job descriptionShare product information to help customers make the right choices Work closely with the sales team Update customer details in our system Keep records of customer chats and activity Help process orders and coordinate with internal teams Keep customers informed on their order status Resolve customer concerns politely and efficiently Escalate issues when necessary Prepare basic reports on chats and sales support Share suggestions to improve customer service Identify areas for better service and workflow Graduate in any stream 1+ year of experience in customer or sales support (experience in tech / IT is a plus) Strong English communication skills (spoken and written) Comfortable with CRM tools, Microsoft Office, and AI tools Organised, team-oriented, and multitasking skills Customer-focused with a problem-solving attitude Competitive salary Performance-based bonuses Career growth opportunities Training and development support Leadership Role Flexible working options Opportunity to make a positive impact
About Us
GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.
The Role
About The Role
We're looking for a friendly and detail-oriented person to support our customers and sales team. You'll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.
What You'll Do
Live Chat Support
- Answer customer questions quickly and clearly
- Communicate in professional English
Sales Support
CRM & Data Entry
Order Support
Handling Issues
Reporting
Process Improvement
Ideal Profile
What We're Looking For
What You'll Get
What's on Offer
Skills Required
CRM Tools, Microsoft Office
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Customer Support Associate • Surat, India
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