Customer Support Specialist

Job Title : CRM Executive / Chat Support Specialist

Company : Jewelry Brand – E-commerce Store

Location : Sahara Darwaja, Surat

Job Timing : 9 : 15 AM to 6 : 30 PM

Job Type : Full-Time, Work from Office

Number of Openings : 10

Roles & Responsibilities :

• Handle customer support queries through chat and other online platforms
• Maintain and update customer database using Excel
• Resolve customer concerns promptly and professionally
• Build and maintain strong customer relationships
• Ensure timely follow-ups to enhance customer satisfaction

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Skills Required

Customer Support, Excel