Haworth - CRM Developer - MS Dynamics

Job purpose :

Under broad supervision, leads development, installation, maintenance, and modification of Haworths global web-based Customer Relationship Management (CRM) system, business application programs, or integrated programs, taking on several components of project or complex component of project.

Maintains broad knowledge of state-of-the-art technology, software, and / or systems relative to high performance computing.

Works beyond routine nature of tasks, utilizing specialist knowledge and technology, troubleshooting complex problems and recommending creative glimpse of your daily mission :

• Develops, implements, installs, tests, and maintains high performance, enterprise quality, software applications and integrations to support business and user needs.
• Develops and drives business strategy and marketing content of CRM, impacting Haworths sales teams, marketplace (customer influencers), dealers, and suppliers to increase value of information, tool functionality, and reporting for end users.
• Effectively deploys same, using appropriate electronic tools, through effective project work / management.
• Guides and participates in project-related activities in variety of business areas to help project achieve successful outcome within budget and on-time.
• Analyzes trends associated with recording, tracking, corresponding, and documented resolution of user problems by means of problem-reporting database software to mitigate issue amplification and result in -seamless customer experience for users.
• Analyzes user project proposals; identifies potential problem areas and recommends optimum approaches for project path, utilizing specific area of scientific / technical expertise, to generate functional and technical designs for problems solutions.
• Leads cross-functional groups and external vendors to understand capabilities of current and / or potential system applications to make CRM and sales processes integrated, easy to use, efficient, and effective.
• Provides functional guidance and mentorship of other CRM technical staff on specific assignments to facilitate learning and development of other Haworth members.
• Takes ownership of and responsibility for educating and training end users to facilitate user knowledge and understanding of benefits and capabilities of CRM tools, sales processes, and other selling-related resources as needed.
• Continually expands knowledge of technology, system enhancements, and alternative and ancillary system applications to analyze and ensure electronic tools are optimal for primary users and consistent with Information Services (IS) policy and Sales and Marketing technology requirements :

Work Experience :

(ref : hirist.tech)