Team Lead

About the Role  :

• Lead and manage a team of Associates to ensure production priorities are met across all assigned workflows.
• Maintain and monitor quality standards to ensure consistent and high-quality output.
• The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results.
• Provide guidance and support across multiple workflows, ensuring team members have the resources and knowledge needed to succeed.
• Drive process efficiencies to improve productivity and reduce waste.
• Exhibit resilience to change and coach others to quickly adapt to new business models and strategies.
• Communicate proactively with management on functional matters, providing updates and insights as needed.
• Synthesize information from multiple areas to influence and provide guidance across adjacent workflows.
• Demonstrate independence and proficiency in troubleshooting and resolving highly complex issues.
• Serve as the 'go-to' person or recognized process owner for management, offering expertise and leadership.
• Exhibit ongoing leadership skills within the group and organization, fostering a positive and collaborative work environment.
• Lead cross-departmental efforts and projects involving team members from multiple teams and various levels within the organization.

About You :

Skills Required

Team Leadership, Operations Management