Production / Application Support Specialist

Responsibilities

• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Incident resolution and supporting production system deployments.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Support and deliver within Continuous Integration / Continuous Delivery pipelines.
• Prioritise workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Understand linux. SSH to linux box, look for web logs etc
• Understand web apps to be able to troubleshoot issues

Requirements

Skills : - Production, Jenkins, Python, Linux / Unix, Amazon Web Services (AWS), Javascript and DevOps

Skills Required

Unix, Jenkins, Devops, Amazon Web Services, Javascript, Linux, Python, Aws