Investran Support

ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus’ innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences, and drive operating efficiencies. We do this through executional excellence and mitigating the risk of change. With headquarters in the U.S., the Company has more than 3000 employees in locations spread across five countries. For more information, please visit the company website www.thoughtfocus.com.

Website

http : / / www.thoughtfocus.com

Key Responsibilities

• Provide day-to-day functional and technical support for the Investran platform (Front Office, Accounting, and Reporting modules).
• Partner with Fund Accounting and Investor Services teams to understand workflows and resolve system issues efficiently.
• Troubleshoot data discrepancies between Investran and other integrated systems (data warehouse, reporting tools, CRM, etc.).
• Manage system enhancements, upgrades, and patches , coordinating with IT and vendor support.
• Support the setup and maintenance of fund structures, capital calls, distributions, NAVs, and waterfalls in Investran.
• Assist in financial reporting, investor statements, and performance reporting using Investran reporting tools or SQL queries.
• Conduct user training sessions and create / update SOPs and process documentation .
• Collaborate with developers and business users to enhance automation and improve system efficiency.
• Participate in UAT (User Acceptance Testing) for new releases and integrations.

Required Skills & Experience

Preferred Qualifications