Customer Success Associate

Company Description

Goodflame Appliances is redefining the modern kitchen with a perfect blend of performance, design, and precision. Built for those who value both form and function, every Goodflame product embodies innovation, durability, and timeless aesthetics.

From high-efficiency cooktops to state-of-the-art chimneys and built-in solutions, we design appliances that elevate everyday cooking into an experience of effortless perfection. With a commitment to quality craftsmanship and modern engineering, Goodflame brings the essence of fine living to every kitchen it touches.

Role Description

This is a full-time, on-site role for a Customer Service Sales Representative based in Faridabad. The role involves assisting customers with inquiries, providing product information, promoting product features, processing sales transactions, and ensuring customer satisfaction. Additional responsibilities include handling customer complaints, maintaining accurate records, and contributing to the development of customer service strategies.

Qualifications

• Strong customer service and communication skills, with the ability to address customer concerns effectively and professionally.
• Proficiency in sales techniques, negotiation, and the ability to upsell or cross-sell products.
• Attention to detail, organizational skills, and the ability to maintain accurate records.
• Basic computer literacy
• Problem-solving skills, adaptability, and multitasking abilities in a fast-paced environment.
• Previous experience in retail, customer service, or sales is preferred but not mandatory.
• A high school diploma or equivalent is required;

a bachelor's degree is a plus.