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Customer Success Manager

Customer Success Manager

Skill Vedanew delhi, delhi, in
12 hours ago
Job description

Customer Success Associate – TravelTech / SaaS | New Delhi :

Location : New Delhi

Compensation : ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)

Shift : 6 Days (5 Days On-site, 1 Day WFH)

Eligibility Criteria :

  • This role is only for graduates, post graduate candidates shouldn't apply
  • You should have exceptional spoken and written English communication
  • You will be doing PGDM along with this job role, this is mandatory and non negotiable

About the Role :

We’re hiring a passionate Customer Success Associate to join Atlys , a TravelTech startup that’s revolutionizing how people get visas.

At Atlys , our mission is simple yet powerful — to make travel effortless and accessible for everyone.

As part of our Guest Delight team , you’ll help travelers navigate the visa process smoothly, resolve their concerns efficiently, and ensure every customer interaction feels supported and seamless.

This role is a work-integrated opportunity with Skill Veda , where you’ll pursue a PGDM in Customer Success & Key Account Management alongside your job. It’s designed for early-career professionals who want to build a strong foundation in Customer Success, Operations, and Process Management .

What You’ll Do :

  • Deliver exceptional customer service via calls, chat, and email .
  • Help travelers with visa-related queries , ensuring empathy and accuracy in every interaction.
  • Collaborate with internal teams to ensure customer issues are resolved quickly and completely.
  • Document interactions in CRM tools to maintain transparency and accountability.
  • Follow up with customers to confirm satisfaction and issue closure.
  • Identify areas to improve customer experience and suggest process optimizations.
  • Stay updated on visa policies, travel requirements, and Atlys product features.
  • Who You Are :

  • Graduate (postgraduates not eligible).
  • Exceptional spoken and written English communication skills (Hindi proficiency preferred).
  • Minimum 6 months experience in customer-facing roles (chat, voice, or email support).
  • Strong problem-solving , attention to detail , and a customer-first attitude .
  • Tech-savvy with experience using CRM / ticketing systems .
  • Comfortable working rotational shifts (6 days / week, 9-hour shift with 1-hour break).
  • Pursuing the PGDM program alongside this role is mandatory and non-negotiable.
  • Why Join Atlys :

  • Be part of one of India’s most exciting TravelTech startups , backed by leading global investors.
  • Contribute directly to a product that’s transforming international travel for thousands of users.
  • Learn from a fast-scaling SaaS team solving real-world problems.
  • Earn industry experience while completing a PGDM in Customer Success.
  • Fast-track your career toward roles like Customer Success Manager or Account Partner .
  • 📩 Interested?

    Send your resume to hiring@skillveda.ai with the subject line :

    “Application – Customer Success Associate | Atlys, New Delhi”

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    Customer Manager • new delhi, delhi, in

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