IS Global Infra Operations Lead ABB Robotics

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

IS Manager

Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high-performing IT services across cloud, network, and core infrastructure. This is a business-critical role with global impact, supporting 7500 employees across 50 countries and 150 sites.

The position is global and the preferred locations are Poland, India, Spain, Italy, Sweden and China.

Your responsibilities :

You will lead a high-performing team and act as the central point for infrastructure service delivery across the enterprise. Working closely with Cloud Architecture, Workplace, and Information Security teams, you will ensure cohesive, compliant, and efficient service outcomes. Your leadership will drive operational excellence, vendor performance, and continuous improvement across all infrastructure domains.

Define and execute the global infrastructure operations strategy spanning cloud, networking, and on-prem environments, ensuring scalability and resilience.

Lead and develop high-performing Cloud Ops, Network, and Service Desk teams, driving operational excellence across global locations and time zones.

Own SLAs, KPIs, and service quality for all infrastructure services, ensuring consistent performance, compliance, and audit readiness.

Govern core ITIL processes (Incident, Problem, Change, Request, Service Level, CMDB) and drive automation to optimize service delivery and efficiency.

Manage vendor and stakeholder relationships, oversee service desk operations, and provide executive-level reporting on service health and strategic initiatives.

Your background :

More than 10 years of leadership experience in IT infrastructure and operations

Proven track record managing large-scale service delivery teams

Strong knowledge of ITIL, ITSM platforms, and vendor ecosystems

Excellent leadership, communication, and strategic planning skills

Experience navigating complex vendor relationships and global service environments

Join us and help deliver the digital foundation that powers ABB Robotics worldwide.

Exciting Career Opportunity in Robotics

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor / operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

Welcome with your application! Last day to apply is November 2.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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