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Production Support Engineer

Production Support Engineer

InfosysHyderabad, Republic Of India, IN
13 days ago
Job description

Position Overview

We are seeking a skilled and motivated Site Reliability Engineer with hands-on expertise

in application operations, DevOps tools, and SRE principles. The ideal candidate will

have experience in supporting production systems, DEVOPS hands-on, a solid

understanding of observability, and a foundational grasp of SRE principles. The role also

requires basic to intermediate programming skills and familiarity with modern

development practices.

Key Responsibilities

  • Provide production support for Production applications, ensuring the stability

and availability of systems.

  • Diagnose, troubleshoot, and resolve production issues in real time.
  • Design, implement, and maintain CI / CD pipelines using Jenkins, Git / Bitbucket,
  • and other DevOps tools.

  • Manage and deploy applications using containerization and orchestration tools
  • like Docker and Kubernetes.

  • Set up and maintain observability tools (Grafana, Prometheus, Instana) for
  • monitoring, logging, and alerting.

  • Write and maintain infrastructure as code using Terraform.
  • Collaborate with development teams to implement SRE practices and
  • principles, ensuring reliability, scalability, and performance.

  • Assist in incident management and post-mortem analysis to improve system
  • reliability.

  • Contribute to the automation of repetitive tasks and system processes.
  • Must-Have Skills

  • Production Support Expertise : Experience in application operations,
  • troubleshooting, and system monitoring.

  • DevOps Tools and Platforms :
  • o CI / CD : Jenkins, Git / Bitbucket.

    o Virtualization & Orchestration : Docker, Kubernetes.

    o Observability : Grafana, Prometheus, Instana.

    o Infrastructure as Code : Terraform.

  • Micro-frontend and Micro servics architecture
  • Programming Skills : Basic to intermediate proficiency in one or more languages
  • such as Angular, TypeScript, Python, or Node.Js.

  • SRE Principles : Understanding of Site Reliability Engineering practices to
  • support reliability and performance goals.

    Good-to-Have Skills

  • Experience with AWS cloud services.
  • Knowledge of NGINX web server and reverse proxy configurations.
  • Familiarity with Kafka for event streaming.
  • Hands-on experience with OpenSearch and Kibana for advanced analytics and
  • visualization.

    Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field, or
  • equivalent practical experience.

  • 5+ years of experience in a similar role involving production support and DevOps.
  • Strong problem-solving and analytical skills with the ability to work under
  • pressure.

  • Excellent communication and teamwork abilities.
  • What We Offer

  • A global, dynamic and collaborative work environment.
  • Opportunities for skill development and career advancement.
  • Competitive salary and benefits package.
  • If you are passionate about driving system reliability, automating processes, and solving

    complex production issues, we encourage you to apply!

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    Production Engineer • Hyderabad, Republic Of India, IN

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