Concierge

Designation : Concierge

BU : Lohono

Dept. :

Rentals & Hospitality

Sub Dept. : Guest Relations

Location :

Goa / Alibaug / Mumbai / Srinagar

Key Responsibilities :

Assist Guest Relations Executives in ensuring seamless guest arrivals and departures

Prepare and organize welcome kits, local guides, and in-villa information for guests

Respond promptly to guest inquiries and requests with warmth and professionalism

Coordinate reservations, transport, dining, spa services, and local experiences for guests

Offer personalized recommendations for local attractions, restaurants, and activities

Maintain updated records of guest preferences, requests, and service feedback

Support guest complaint resolution by escalating to the Guest Relations Executive when necessary

Ensure timely execution of special requests such as celebrations, surprises, or amenities

Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams

Key Requirements : Education :

Diploma or Degree in Hospitality / Hotel Management

Technical Skills :

Strong understanding of guest service basics and hospitality etiquette

Ability to use guest management systems, reservation platforms, and communication tools

Personal Traits :

Friendly, approachable, and customer-focused attitude

Strong interpersonal and communication skills

Polite, well-groomed, and confident demeanor

Willingness to learn and take initiative under guidance

Adaptability to work in a dynamic, high-touch luxury environment

Reporting to :

Guest Relations Manager