Key Responsibilities
- Provide technical support to customers via calls, chats, or emails
- Diagnose and troubleshoot software, hardware, and connectivity issues
- Escalate unresolved or complex issues to higher-level support teams
- Ensure high levels of customer satisfaction through clear communication and problem resolution
- Maintain detailed and accurate documentation of customer issues and resolutions
Skills Required
Technical Support, Troubleshooting, Customer Service, Networking, Hardware Support, Software Support