Technical Support Executive

Key Responsibilities

• Provide technical support to customers via calls, chats, or emails
• Diagnose and troubleshoot software, hardware, and connectivity issues
• Escalate unresolved or complex issues to higher-level support teams
• Ensure high levels of customer satisfaction through clear communication and problem resolution
• Maintain detailed and accurate documentation of customer issues and resolutions

Skills Required

Technical Support, Troubleshooting, Customer Service, Networking, Hardware Support, Software Support