Tele caller Executive

Job Title : Tele Calling Executive

Department : Support

About the Role :

We are looking for a dedicated and customer-oriented

Telecaller Executive

to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.

Key Responsibilities :

Handle

inbound and outbound calls

from bank customers regarding service issues, complaints, and queries.

Log, track, and update

customer complaints in the system accurately.

Coordinate with internal departments

(such as operations, IT, and service teams) to ensure timely resolution of issues.

Follow up with customers to confirm resolution and ensure satisfaction.

Provide

accurate information

about banking products, services, and processes when required.

Escalate unresolved complaints to the

concerned authority or supervisor .

Maintain

call records, complaint logs, and daily reports .

Ensure compliance with

bank policies, data confidentiality , and

quality standards .

Required Skills & Qualifications :

Graduate / HSC qualified

(any discipline).

1–3 years of experience

in telecalling, customer service, or complaint handling (preferably in the banking or financial services sector).

Excellent

verbal communication skills

in English and regional languages.

Strong

listening, problem-solving, and interpersonal

skills.

Ability to remain

calm and professional

under pressure.

Basic knowledge of

banking operations or support processes

is an added advantage.

Proficient in using

CRM tools, MS Office, and call management systems .

Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.

We look forward to receiving your application.