Customer Service Representative

Position : CRE / Helpdesk Executive

Location : Ulwe , Navi Mumbai

Education : Min Graduate

Experience : Min 2 Yrs Must be worked as "CRE profile or on helpdesk role in residential or hotel industry

Duty : 9 HRs with 6 days working & rotational Shift

1) The Service Provider shall provide help desk operators as deemed fit to aviation and ensure that the help desk operator will get all services complaints of buildings / terminals , forward the complaints to respected teams and ensure their closure as per the agreed response time.

2) All priority types of complaints will be cleared as per standards

3) The help desk operator will adhere to the response time as per agreed response time.

4) The Service Provider will generate daily complaint sheets through CMMS and will provide

client. Each complaint should have a unique number and must be able to track back.

5) Emergency calls & complaints are to be attended and circulated on priority to Key Account Manager,

6) Updating all the contact numbers of Key positions & escalation matrix at least twice in a year

The Service Provider shall intimate to concerned person regarding breakdown of any equipment log the same at the AVIVO system.

7)The Service Provider shall ensure proper supervision of preventative maintenance related to personal security equipment as per the schedule and responsible for proper documentation of related reports through

• Communication :
• Excellent written and verbal communication skills for interacting with clients and internal teams.
• Reporting :
• Monitor client / customer issues related to engineering department and prepare regular reports on client activity
• Technical Proficiency :
• Familiarity with AVIVO software and Microsoft Office Suite is often required.

Regards,

Nandini Bhitale

Contact No; 9137841023

Email : Nandini.Bhitale@ocs.co.uk