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Customer Service Representative - E-Commerce

Customer Service Representative - E-Commerce

beBeeCustomerServiceDombivli, Maharashtra, India
20 days ago
Job description

Job Summary :

  • We are seeking a Customer Service Representative to join our team in the e-commerce industry.

Duties and Responsibilities :

  • Provide exceptional customer service across multiple channels, ensuring customer satisfaction through timely response and resolution of inquiries and complaints.
  • Conduct product sales and process returns in a professional and courteous manner.
  • Identify and assess customers' needs to deliver tailored solutions and achieve customer satisfaction.

    • Requirements :

  • Demonstrated experience in customer service with a proven track record of delivering excellent customer experiences.
  • Automotive repair, parts, and component knowledge is essential for success in this role.
  • Technical or engineering background is highly desirable.
  • Proficiency in English is mandatory for effective communication with customers.

    • Benefits :

  • Remote work opportunity allows for flexibility and work-life balance.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • Promotion opportunities within the company for career advancement.

    • What We Offer :

  • A dynamic and innovative work environment that fosters growth and collaboration.
  • The chance to make a meaningful impact on customer satisfaction and loyalty.
  • A competitive compensation package that rewards performance and dedication.
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    Customer Service Representative • Dombivli, Maharashtra, India