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Client Representative
IMS Groupahmedabad, India2 days ago
Job descriptionBachelor's degree. Strong organizational, communication, and interpersonal skills. Detail-oriented and confident. Training : 13 weeks (5 weeks classroom, 8 weeks on-the-job). Work Hours : 12 : 30 PM 10 : 00 PM or 1 : 30 PM 11 : 00 PM. Work Schedule : Monday to Friday working Location : On-site at Ahmedabad office. Leave Policy : No leaves during the first 6 months of training. Holiday Calendar : Follows UK holidays.
Job Title : Client Representative
Location : Ahmedabad, Gujarat
Division : ORS UK
Reports To : Team Leader
Role & Responsibilities :
- Resolve customer issues or concerns effectively, ensuring a positive customer experience.
- Address customer queries, complaints, and concerns in a calm and empathetic manner.
- Offer solutions and alternatives to customers problems while adhering to company policies and procedures.
- Escalate unresolved issues to senior staff or departments as needed.
- Maintain a high level of professionalism, patience, and attention to detail during each call.
- Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.
Qualifications & Skills :
Additional Information :
Location : Ahmedabad
Kindly share your updated CV with us at . For any inquiries or further information, feel free to reach out to us at .
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Client Representative • ahmedabad, India
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