Senior Operations Manager

Roles & Responsibilities :

• Planning, Executing & Monitoring end to end first mile and middle mile operations.
• To implement and develop the SOPs and is a part of audit / continuous improvement team to find gaps and provide solutions.
• Perform ongoing analysis to improve facility metrics, service levels and productivity.
• Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.
• Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.
• Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).
• Builds strong working relationship and liaise with other stakeholders including Customer Service, Network Engg., Commercial, Product, Technology etc.

Person Specifications- Skillsets / Education :

Skills Required

Operations Management, Continuous Improvement, Analysis, Stakeholder Management, People Management