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Solinas - Operations Manager

Solinas Integrity Pvt LtdMumbai, India

2 days ago

Job description

About :

Own and enhance service delivery frameworks across consulting support functions

Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and quality metrics
Partner with delivery leads to identify performance gaps and implement corrective actions
Drive client-centricity and operational agility across service lines

Process Mapping & Optimization :

Lead detailed process diagnostics using SIPOC, swimlane diagrams, and value stream mapping

Identify inefficiencies, redundancies, and automation opportunities across delivery workflows

Standardize and document best-in-class processes for scalability and compliance

Technology Enablement :

Partner with digital teams to implement automation solutions (e., RPA, low-code platforms, workflow orchestration)

Leadership : Inspiring and motivating teams, fostering a positive work environment, and setting clear performance expectations.

Communication and Stakeholder Management : Excelling in verbal and written communication to effectively interact with stakeholders at all levels, actively listening to client requirements, and conveying information clearly.

Problem-Solving and Decision-Making : Strong analytical skills to identify problems early and develop effective solutions while considering potential impacts on stakeholders and project outcomes.

Customer Focus : Prioritizing customer satisfaction, actively seeking feedback, and continuously refining service offerings to meet evolving demands.

Adaptability and Resilience : Embracing change, adapting to shifting project requirements, and maintaining momentum even in challenging situations.

Continuous Improvement : A commitment to continuous learning and staying informed about the latest trends, tools, and methodologies in service management.

Teamwork and Collaboration : Working effectively in collaboration with team members and stakeholders to achieve shared goals

(ref : iimjobs.com)

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Operation Manager • Mumbai, India

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