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CX Transformation Expert
Nexora Tech SolutionsMumbai, IN1 day ago
Job descriptionCollaborate directly with Aparna Kumar , a leading CIO and digital transformation strategist with deep CX and channel expertise Lead AI-first CX transformation programs for enterprises in BFSI, Retail, Telecom, and Automotive sectors Engage in end-to-end customer journey design, automation enablement, and digital experience transformation Join a community of elite consultants focused on measurable business outcomes, innovation, and excellence—without sales or administrative overhead 8–15 years of experience in CX transformation, digital channels, or customer analytics Strong understanding of CRM, omnichannel, and contact centre platforms (Salesforce, Genesys, NICE, Zendesk, or CRMNext) Experience designing and implementing AI-enabled CX solutions (chatbots, voice assistants, RPA, predictive analytics) Proven ability to optimise KPIs such as NPS, AHT, and customer satisfaction metrics Excellent client communication and experience design skills Passionate about shaping customer experience as a differentiator in digital enterprises
Join Nexora Tech as a CX Transformation Expert
About Nexora Tech :
Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer experience reimagination, and IT modernisation across industries.
We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys.
Who We’re Looking For :
We are seeking passionate CX Transformation Experts with hands-on experience in omnichannel strategy, AI-enabled contact centre solutions, and customer experience innovation. You will work closely with Aparna Kumar and senior client stakeholders to design next-generation CX frameworks that combine technology, analytics, and behavioural insight.
The role will involve designing customer journeys, deploying automation platforms , and enabling measurable CX improvements (NPS, CSAT, cost-to-serve) through AI and analytics-driven interventions.
Engagement Model :
- Retainership or Contractual basis
- Duration : 12 to 36 months per engagement (extendable based on client programs and continuity)
- Hybrid model – remote consulting with client-site collaboration where needed
- Nexora provides comprehensive sales, pre-sales, and delivery management support through its dedicated business development and project coordination teams
Why Partner with Nexora Tech :
Earning Potential :
CX Transformation Experts typically earn ₹20–28 lakhs annually , depending on project complexity and client size. With Nexora’s robust enterprise pipeline, partners can expect 3–6 active engagements per year focused on AI-enabled CX modernisation, omnichannel optimisation, and intelligent service delivery.
Ideal Profile :
How to Apply :
Send your profile to hr@aparnatechtrends.com
With the subject line :
Strategic Partner – CX Transformation Expert
Join Nexora Tech to reimagine customer experience through AI, data, and human-centred innovation.
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Transformation Expert • Mumbai, IN
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