Manager digital transformation

About Concentrix :

Concentrix Corporation (NASDAQ : CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Mumbai - Malad

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - Agentic AI, Agent Assist, IVR, Gen AI, etc.

Role :

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities :

Co-innovate with our clients to outline transformation roadmaps

Identification of Opportunity by conducting detailed Process Discoveries & / Customer Journey Mapping

Support delivery,